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Privacy Policy

 Your privacy matters to us.

 

Fenyx Community Consultation Inc. is committed to protecting the privacy and confidentiality of our clients, families, authorized representatives, referral partners, and website visitors.

This Privacy Policy explains the information we collect, why we collect it, how we use it, when it may be shared, and the choices available to you regarding your information and communications.


Effective Date: 09/22/26

Information We Collect

Personal/Service Information

We may collect personal information that you voluntarily provide when you contact Fenyx, complete an intake or referral, communicate with our staff, or receive CFSS consultation services.

Personal Information

  • First and last name
  • Date of birth
  • Mailing or residential address
  • Phone number
  • Email address
  • Preferred language
  • Contact preferences 

CFSS & Program Information

  • Medicaid or program identification information
  • Health plan information
  • CFSS eligibility information
  • MnCHOICES assessment information
  • Service authorization information
  • CFSS service needs and preferences
  • Individual Service Delivery Plan (ISDP) information
  • Selected CFSS service model
  • CFSS provider agency or Financial Mana


Representative & Care Team Information

When applicable, we may collect contact and relationship information for individuals involved in assisting you with your services.

Information about people involved in your services

  • Authorized representatives
  • Legal guardians
  • Parents or caregivers
  • Care coordinators
  • Case managers
  • Other individuals you authorize to participate in your services 


Communication Information

We may maintain information about communications between you and Fenyx.

Information generated when you communicate with us

  • Telephone communications
  • SMS/text messages
  • Emails
  • Appointment information
  • Consultation communications
  • Website inquiries
  • Referral information
  • Service-related follow-ups 


How We Collect Information

When permitted or authorized, we may receive information about you through your interactions with us or from organizations and individuals involved in coordinating or providing your CFSS services.

Information provided directly to Fenyx

  • Contact our office
  • Complete an intake or referral form
  • Submit information through our website
  • Call or text our staff
  • Send us an email
  • Participate in a CFSS consultation
  • Provide documents necessary for your services

Information From Authorized Sources

  • Lead agencies
  • Counties
  • Tribal nations
  • Health plans
  • Care coordinators
  • CFSS provider agencies
  • FMS providers
  • Authorized representatives
  • Other authorized service providers 


How We Use Your Information

We use information to provide CFSS consultation services, including helping clients and families understand CFSS and their available service options.


Individual Service Delivery Plans

Information may be used to assist with the development, completion, revision, and coordination of your Individual Service Delivery Plan (ISDP).


Appointments & Scheduling

We may use your contact information to communicate with you and help keep your CFSS consultation process on track.

Appointments

  • Schedule consultations
  • Confirm appointments
  • Send appointment reminders
  • Reschedule appointments
  • Follow up after appointments 


Assessment & Reassessment Reminders

Helping clients prepare for upcoming assessments

We may contact clients regarding upcoming MNCHOICES assessments or reassessments when relevant to the continuation or coordination of CFSS services. 


Service Updates

Keeping you informed about your consultation

  • Consultation status
  • Service authorization information
  • ISDP status
  • Documents or information we need
  • Next steps in the consultation process
  • Service-related deadlines
  • Other updates related to your CFSS consultation 


Administrative & Regulatory Purposes

Meeting our operational responsibilities

  • Maintain business and client records
  • Complete billing activities
  • Meet program requirements
  • Maintain documentation
  • Respond to authorized requests
  • Meet legal or regulatory requirements
  • Protect the security and integrity of our operations 


How We Share Information

Your information is not for sale

1

 

Fenyx Community Consultation does not sell or rent personal information.

We do not provide client information to outside organizations for their independent marketing or advertising purposes.


Lead Agencies & Health Plans

When appropriate and authorized, information may be shared with organizations responsible for administering or coordinating your services.

Coordinating your CFSS services

  •  Counties
  • Tribal nations
  • Health plans
  • Care coordinators
  • Case managers
  • Other applicable lead agencies 


CFSS Service Providers

When appropriate and authorized, information may be shared with organizations involved in carrying out your CFSS services.

Coordinating your approved services

  • CFSS provider agencies
  • Financial Management Services (FMS) providers
  • Other authorized service providers 


Government & Regulatory Entities

Meeting program and legal requirements

Information may be disclosed to government agencies or other authorized entities when necessary to administer services, comply with program requirements, or when disclosure is otherwise permitted or required by law. 


Business & Technology Service Providers

Services that help us operate

 

Fenyx may use third-party service providers to support business operations, such as communication, information technology, document management, or other administrative services.


These providers may only receive information reasonably necessary to perform services on our behalf and are not authorized to use the information for their own marketing purposes.


SMS & Text Messaging

Convenient communication about your CFSS services

Fenyx may use SMS/text messaging to communicate with clients, authorized representatives, and individuals who have requested our services. 


  • Appointment scheduling
  • Appointment reminders
  • Assessment or reassessment reminders
  • Consultation follow-ups
  • Requests for documents or information
  • ISDP-related communication
  • Service-related updates
  • Requests to contact your consultant
  • Other communications directly related to your CFSS consultation services 


SMS Consent

You choose whether to receive text messages

Fenyx will send SMS communications to individuals who have provided a mobile phone number and consented to receive text messages from us.


Consent to receive SMS messages is voluntary and is not required as a condition of receiving CFSS consultation services.


SMS Privacy

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

Your texting consent stays protected

Your mobile phone number and SMS consent will not be sold, rented, or provided to third parties or affiliates for their independent marketing or promotional purposes.


We may use communication service providers solely as necessary to facilitate and deliver messages on our behalf.


Message Frequency

How often you may hear from us

Message frequency will vary depending on your consultation needs, upcoming appointments, assessment schedule, documentation needs, and other service-related activities. 


Message & Data Rates

Your wireless carrier may charge standard rates

Standard message and data rates may apply depending on your mobile carrier and wireless plan. 

Opting Out

You can stop text messages at any time.

You may opt out of SMS communications at any time by replying STOP to a message from Fenyx.


After opting out, you may no longer receive service-related SMS messages from us unless you subsequently provide consent again.

Opting out of SMS does not prevent you from receiving CFSS consultation services.

SMS Help

Add a description aNeed assistance with our messages?


Reply HELP for assistance or contact Fenyx Community Consultation directly using the contact information provided on this page.bout this item


Protecting Your Information

Administrative Safeguards

Fenyx uses administrative practices designed to limit access to personal information to individuals who need it to perform authorized job responsibilities. 

Technical Safeguards

We use reasonable technical measures intended to protect electronic information against unauthorized access, use, disclosure, alteration, or loss. 

Confidentiality

Employees and authorized service providers are expected to appropriately safeguard confidential information and use it only for authorized business or service purposes. 


Your Privacy Choices

Keeping your information accurate

You may contact Fenyx if your phone number, address, email address, authorized representative, or other contact information changes 

Communication Preferences

Choose how we communicate with you.

You may contact us to update your communication preferences.

If you no longer wish to receive SMS messages, you may reply STOP at any time.

Choosing Not to Provide Information

You may choose not to provide certain information. However, some information may be necessary for Fenyx to provide or complete CFSS consultation services. 


Website Forms

Protecting information, you send through our website

Information submitted through Fenyx website forms may be used to respond to your request, complete an intake or referral, communicate with you, or provide requested CFSS consultation services. 


Privacy Policy Updates

Changes to This Policy

Keeping our privacy practices current

 

Fenyx may update this Privacy Policy periodically to reflect changes in our services, technology, communication practices, or applicable requirements.

When changes are made, the updated policy will be posted on this page, and the effective date will be updated.


Contact Us

Questions About Privacy?

We're available to help

If you have questions about this Privacy Policy, how your information is handled, or your communication preferences, please contact:

Fenyx Community Consultation Inc.


Phone: 651-358-3059
Email: fenyxcc@fenyxcc.com
Address: 1356 7th Street E., Saint Paul, MN 55106

Copyright © 2024 Fenyx Community Consultation, Inc - All Rights Reserved.

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Accepting New Referrals!


We are currently accepting new referrals and are ready to assist you as quickly as possible.

For the fastest response, please:


  • Complete our Referral Form
  • Email us: fenyxcc@fenyxcc.com
  • Call us: 651-358-3059


Our team looks forward to supporting you through the CFSS process and helping you access the services you need.